24-Hour Emergency Hotline: (410) 543-6996 | Notifiable / Reportable Conditions Line: (410) 543-6943 | MD Relay: (800) 735-2258

108 E Main St, Salisbury, MD 21801
410-749-1244
Hours of Operation: Mon-Fri: 8AM-5PM

Medical Assistance Transportation

Medical Assistance Transportation

The Wicomico County Health Department oversees the Maryland Medical Assistance Transportation Program to provide complimentary, non-emergency transportation to qualified Medical Assistance Recipients.

Medical Assistance Transportation is for Wicomico County residents with active Medicaid who have no other means of transportation available to get to their medical appointments. This is a shared ride program – if you qualify for the service, you will be riding with other people. Be aware that all customers will be subject to a screening process to determine eligibility for services. Call (667) 977-1050 with any questions and to see if you qualify.

Scheduling Your Ride

All service must be requested by 12 noon at least two business days before the ride is needed, but can be scheduled up to two weeks in advance. Emergency transportation  services are not covered  under this program. If you have an emergency, call 911.

When calling to schedule your ride, you must have the following information available:

  • The medical facility name, address, and phone number to which you are going.
  • How long your visit/procedure is expected to take.
  • Any assistive devices you may have: wheelchair, crutches, walker, oxygen tank.
  • Whether it is medically necessary for you to be accompanied by an adult.
*There are several restrictions in place according to the destination of your appointment.

Ride Restrictions

All dialysis, radiation, chemotherapy, physical therapy, substance use disorder counseling or other recurring transportation services will continue to be provided as scheduled.

Brochures

Our Medical Assistance Transportation brochure is available in English, Spanish, and Haitian Creole.

Medical Transportation Brochure

Holidays

The Wicomico County Health Department closes for all state holidays, and we do not schedule any transportation for appointments, including methadone treatment, for those dates.  Regular dialysis may still apply, depending on the status of the facility.

Weather

Call us for service availability during inclement weather. Our office will attempt to contact you if we must cancel rides due to weather conditions.

Ride Location Restrictions

Transportation to locations in Somerset and Worcester Counties is limited to Tuesdays and Thursdays only. Locations include, but are not limited to: Berlin, Ocean Pines, Princess Anne, Pocomoke, Snow Hill.

Transportation to locations East of the Bay Bridge is limited to Tuesdays and Thursdays only, and your appointment time must be between 8:00 am and 2:00 pm. Locations include, but are not limited to: Cambridge, Denton, Easton, Kent Island, Stevensville.

Transportation to locations West of the Bay Bridge is limited to Monday through Thursday only, and your appointment time must be between 8:00 am and 12:00 pm. Locations include, but are not limited to:  Annapolis, Baltimore,  Dundalk, Glen Burnie, Laurel, Owings Mills.

All clients need to be at the same location they were dropped off in order to receive pick up. Clients who leave the facility where the appointment is scheduled will be responsible for finding their own transportation back to the Eastern Shore.

Getting Your Pick Up Time

Please remember that you must contact your assigned vendor the business day before your appointment before 12 Noon to confirmed and receive your estimated pick-up time.

If you live in a rural area and you do not confirm, you will not be picked up. Locations include, but are not limited to: Hebron, Mardela Springs, Parsonsburg, Tyaskin, Willards

Wicomico Transportation Vendors

Other Transportation Contacts

These vendors are not linked with Wicomico County Medical Transportation. For questions, please contact these vendors directly.

Distant Transport Form

The Distant Transport Form is required for every out-of-area referral. The frequency of forms may vary. Contact our office for more information.

Transfer & Discharge Form

For transfers or discharges from a facility, please use the Transfer & Discharge form. A new form must be completed for every transport. Note: transfers from nursing homes can only be completed if the patient is being transferred to a higher level of care.

Special Programs Transportation Request Form

The Special Programs Transportation Request Form is required for any scheduled transportation rides by a program within the Wicomico County Health Department and NOT for providers. A new form must be completed for every transport.